At LuxePouch, we aim to provide a transparent shopping experience. Our return policy is valid for 30 days from the date your item was delivered.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be made within 30 days of delivery.
  • Items must be unused, in the same condition as received, and in the original packaging.
  • Proof of purchase (order confirmation email) is required.

2. Return Fees & Shipping

We want to be upfront about the costs associated with returns:

  • Flat Return Fee: A flat fee of $15.00 will be deducted from your refund total for all returns that are not due to our error (e.g., change of mind, wrong size ordered).
  • Restocking Fee: We do not charge any additional restocking fees.
  • Defective Items: If the item is damaged or incorrect due to our mistake, the $15 fee will be waived, and we will provide a pre-paid return label.

3. How to Initiate a Return

Please do not send items back to the manufacturer. Follow these steps:

  1. Contact us at support@luxeepouch.shop with your order number.
  2. Once approved, we will send you the return shipping instructions and the address of our New York facility.
  3. Securely pack the item and ship it back to us.

4. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund (minus the $15 flat return fee, if applicable) will be processed to your original payment method within 5-7 business days.

5. Damaged or Wrong Items

If you receive a damaged or incorrect product, please email us immediately at support@luxeepouch.shop with clear photos. In these cases, we will provide a full refund or a free replacement without any deductions.

6. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact our support team within the 30-day window.

Contact Us

For all return-related inquiries, please contact: