Frequently Asked Questions (FAQs)

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1. How long does shipping take?

Shipping times vary based on your location and carrier delays. Most orders arrive within 7–15 business days. For more details, please check our Shipping Policy.

2. How can I track my order?

Once your order is shipped, we will email you a tracking number. You can also use the Track Your Order page on our website.

3. Do you offer returns or refunds?

Yes, we accept returns under specific conditions. Please read our Return & Refund Policy for full details.

4. What should I do if I receive a damaged product?

If you receive a damaged or defective item, contact us within 48 hours with photos, and we will assist you with a replacement or refund.

5. Can I change or cancel my order?

Orders can only be changed or canceled within the first 12 hours of placing them. After processing begins, we cannot make modifications.

6. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods. All payments are processed safely and encrypted.

7. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and times may vary depending on the destination.

8. My package shows delivered but I didn’t receive it. What should I do?

Please check with neighbors or your local post office. If still not found, contact us and we will help resolve the issue.

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