1. Shipping & Delivery

  • Do you ship across the USA? Yes, we ship to all states within the USA.
  • How long will it take to receive my order? Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes 5-8 business days depending on your location.
  • How can I track my order? Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment’s progress.

2. Returns & Refunds

  • What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of delivery, provided it is in its original condition and packaging.
  • How do I start a return? Please contact us at mailto:support@luxeepouch.shop with your order number, and we will provide you with the return instructions and the appropriate return address.
  • When will I receive my refund? Once we receive and inspect your return, we will process your refund within 5-7 business days back to your original payment method.

3. Payments

  • What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), and PayPal. All transactions are secure and encrypted.
  • Are there any hidden fees? No. The price you see at checkout is the final price, including any applicable taxes and shipping fees.

4. Orders & Support

  • Can I change or cancel my order? If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed for shipping, we may not be able to make changes.
  • What if my item arrives damaged? We take great care in packaging, but if your item arrives damaged, please email us immediately at support@luxeepouch.shop with a photo of the damage, and we will send a replacement.

5. Product Care & Specifications

How can I find the dimensions of a pouch? Detailed measurements and size specifications for each item are listed directly on the product description page. We recommend checking these dimensions before placing your order to ensure the item meets your needs.

How should I maintain my Luxee Pouch? To keep your pouch in good condition, we recommend spot cleaning with a damp cloth and air drying. Avoid machine washing, dry cleaning, or using bleach, as these methods may affect the material’s integrity.

6. Inventory & Stock

What happens if an item is out of stock? We do our best to keep our inventory levels accurate. If an item you ordered is out of stock, we will notify you via email within 24 hours and provide the option to wait for a restock, choose an alternative, or receive a full refund immediately.