Return & Refund Policy

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At Luxeepouch.shop, customer satisfaction is our priority. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made on our website. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return only if the following conditions are met:

• The item arrived damaged, defective, or incorrect.
• You contact us within 7 days of delivery.
• The product is unused, with all original packaging and tags.

We do not accept returns for reasons such as: “change of mind,” “ordered by mistake,” or “no longer needed.”

2. Non-Returnable Items

• Used or worn items
• Items without original packaging
• Gift cards or discounted final-sale items
• Orders placed with incorrect address provided by the customer

3. Damaged or Defective Products

If your item arrives damaged or defective, you must contact us within 48 hours with:

• Photos of the damaged item
• Photos of the packaging
• Your order number

We will offer a replacement or refund depending on the issue.

4. Wrong Item Received

If we delivered the wrong product, please notify us within 7 days. We will provide a replacement at no extra cost.

5. Refund Process

Once approved, refunds are processed as follows:

• Refunds are issued back to the original payment method.
• Refund processing may take 5–10 business days.
• Shipping fees are non-refundable.

6. Order Cancellation

Orders can be canceled only if they have not yet entered processing. Once processed or shipped, cancellation is no longer possible.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “Delivered” by the carrier. Customers must file a claim with the shipping carrier.

8. Return Shipping Costs

• If the error is ours (wrong item, defective item), we cover return shipping.
• If customers request a return for other reasons, they are responsible for return shipping fees.

9. Customer Support

For all return and refund inquiries, contact our support team. Include your order number for quicker assistance.

10. Contact Information